Click here to retrieve your itinerary and check your balance. If your flight is suspended due to the COVID-19 outbreak, a credit shell has been automatically created by us against your PNR . Credit shell balance can be checked via Manage Booking on our website www.spicejet.com. What is the amount refunded if I have missed a flight? Scheme is valid for students only and not applicable for family members. Do I need to fill any form for my child’s travel with GoAir? However, in such a case the customer should carry a photocopy of (front and back) of the credit card used for purchase of the tickets attested by the credit card holder for verification at the Airport check-in counter. Bookings made under Student Discount Scheme can be changed or cancelled. Expectant mothers may be permitted to fly till the end of 27th week of pregnancy without any medical certificate. Web Check-in is not available for bookings under Senior Citizen special fare. Who can use it? Amendment Policy: You can reschedule your bookings on the airline chat box, without any date-change charges, on the same route, for travel between 25 th March 2020 and 17 th May 2020. Customers can request this service when making their flight booking via our contact center or they can call us after making their booking on our website. We have wheelchair service available for use at all airport locations to assist with transportation from check-in to the boarding gate and from the aircraft to the arrivals hall at the destination. What items are not permitted on a GoAir flight? Will I be compensated? Pre-book for seats, refreshments, baggage and also avail benefits like priority checkin, travel insurance or in-flight menu. For One-Way journey ₹ 250/- per passenger & For Return journey ₹ 500 per passenger. 2.When and how do I get a credit shell? Parents or guardians must remain present at the airport ticketing counter until the flight has departed. Once your reservation is retrieved you can take a print out of your ticket. You may change / re-book / cancel bookings under manage booking option on the homepage of our website. Credit shell is an amount provided from Indigo for all impacted bookings with travel from 25th March to 31st May which can be used for future bookings by the same passengers. Manage booking for your scheduled GoAir flights. We accept MasterCard, Visa and American Express credit cards, issued in India, for bookings at the contact center. Web Check-in is not allowed for Student Discount bookings. issued by a Government body) indicating their date of birth, and present it at the time of check-in at the airport. The same can be carried in the cabin baggage only. There will be an imposition of No Show charges if the ticket is not cancelled / rescheduled within the stipulated time which means the entire ticket amount will be forfeited and only applicable taxes will be refunded. For bookings made through our contact center or Airport ticketing office, there will be non-refundable convenience fee charge of ₹ 250/- per passenger, per segment i.e. What would be the baggage allowance if am travelling with an infant? While it is recommended to pay for your own flight ticket, you can pay for another customer using your credit card. Scheme cannot be combined with any other offers/discounts/promotions from GoAir. Power bank chargers are prohibited in check-in baggage. Unaccompanied minors aged between 5 to 12 years shall be carried subject to payment of an additional fee of ₹1,500/- per UNM and upon signing of indemnity form at the ticketing counter at each departure airport by a parent or guardian of the minor. This offer is applicable for international students also. Can I carry a power bank in my checked-in baggage? © 2020. The form must include the name and contact numbers of the parent or guardian (above the age of 18) who will meet the unaccompanied minor at the point of arrival. In case one has missed flight / no show, the entire gross fare will be forfeited except for the applicable Passenger Service Fee (PSF) and User Development Fee (UDF) which will be refunded in the same mode of payment in which the payment was originally received and only upon receiving such request in writing from the Customer within 15 calendar days from the date of 'No Show'. Can I book through the contact center using my credit card for another customer? All unaccompanied minors must report at the airport at least 2 hours prior to departure for domestic flight. Until when are Expectant Mothers permitted to fly? You may share your experiences, feedback or complaints by writing to. A credit shell (or flight/travel credit) is an open ticket, issued when an airline holds on to the booking amount in the form of credit. No, a refund cannot be obtained for the same once issued, Ex India to Bangkok / Male / Phuket / Singapore, Ex India to Abu Dhabi / Muscat / Dammam / Kuwait/ Dubai. IndiGo "We are in the process of cancelling the reservations. Make sure you strike off the CVV number on it (On the reverse of the card, in italics at the end of the signature panel. Allow us 5 business days from the date of travel to locate misrouted baggage. Once your reservation is retrieved you can print or reprint your boarding pass. Get all latest & breaking news on Goair. Customers booked under this Senior Citizen special fare need to carry a valid photo ID Card (like – Aadhaar card, Senior citizen card, Driving license etc. Can I obtain refund on cancellation of an itinerary? Changes or cancellations to booking must be made at least 2 hrs prior to the scheduled departure time. What happens if my baggage has not reached its destination? Which credit card types are accepted for booking on IVR? This offer cannot be clubbed with any other promotional scheme or discount offer extended by GoAir. Are there any additional charges if I make a booking through the contact centre? The Boarding Gate closes 25 minutes prior to scheduled departure time. Click on Manage Booking on our website and retrieve your reservation by entering your PNR (a six digit code that indicate your reservation) and email address or last name. Can a Travel Certificate help us with reimbursement, GST and LTC claims? In case of any such unfortunate instance, the matter must be reported to our airport staff before leaving the airport premises, wherein our staff would then raise a Damage Baggage Report (DBR) stating the losses incurred, assess the situation and resolve the same as per set guidelines. No name changes are permitted. Your ticket amount is protected in the form of a credit shell in the PNR, which will be … However, customer travelling with an infant are allowed to carry one extra cabin baggage weighing not more than 07kgs for baby food etc. Flight has been cancelled by go air and i didn't get full refund or credit shell of pnr in my account. Only fare difference will apply. If you have currently booked a flight and were not able to fly due to the COVID-19 situation then you can reschedule the flight. You will be able to change your origin and destination through the Manage Booking facility but passengers can opt to cancel their reservation and create a new reservation through the regular booking procedure. How can I obtain refund for a ticket booked through a travel agency? After checking-in and collecting your boarding pass, please ensure that you go through the security check and await the boarding call. 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